We appreciate your visit to our website and thank you for your interest in our company, our products and our web pages. Protecting your privacy when using our web pages is important to us.
1.1 Our privacy policy was last edited in December 2019.
1.2 When using the website of our company
Supporters US Inc. for information only, i.e. if you do not
register or otherwise provide us with information, we only
collect data that your browser transmits to our server
(so-called "server log files"). When you visit our website, we
collect the following data that is technically necessary for us
to display the website to you:
Our visited website
Date and time at the moment of access
Amount of data sent in bytes
Source/reference from which you came to the page
Browser used
Operating system used
IP address used (if applicable: in anonymized form)
2.1 When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, social security number or other details to help you with your experience.
2.2 We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use Live Chat, open a Support Ticket or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
4.1 Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
4.2 Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses his information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
In order to make your visit to our website attractive and to
enable the use of certain functions, we may use so-called
cookies on various pages and similar tracking technologies.
Cookies are small text files that are stored on your end
device. Some of the cookies we use are deleted after the end of
the browser session, i.e. after closing your browser (so-called
session cookies). Other cookies remain on your terminal and
enable us or our partner companies (third-party cookies) to
recognize your browser on your next visit (persistent cookies).
If cookies are set, they collect and process specific user
information such as browser and location data as well as IP
address values according to individual requirements. Persistent
cookies are automatically deleted after a specified period,
which may vary depending on the cookie.
In some cases, cookies are used to simplify the ordering
process by saving settings (e.g. remembering the content of a
virtual shopping basket for a later visit to the website). If
personal data are also processed by individual cookies set by
us, the processing is carried out in accordance with Art. 6 (1)
point b GDPR either for the execution of the contract or in
accordance with Art. 6 (1) point f GDPR to safeguard our
legitimate interests in the best possible functionality of the
website and a customer-friendly and effective design of the
page visit.
We work together with advertising partners who help us to make
our website more interesting for you. For this purpose, cookies
from partner companies are also stored on your hard drive when
you visit our website (third-party cookies). You will be
informed individually and separately about the use of such
cookies and the scope of the information collected in each case
within the following sections.
Please note that you can set your browser in such a way that
you are informed about the setting of cookies and you can
decide individually about their acceptance or exclude the
acceptance of cookies for certain cases or generally. Each
browser differs in the way it manages the cookie settings. This
is described in the help menu of each browser, which explains
how you can change your cookie settings. You will find these
for the respective browsers under the following links:
Please note that the functionality of our website may be limited if cookies are not accepted.
6.1 We do not sell, trade, or otherwise transfer to outside parties your personal date, unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer. You have the right to request that we stop transferring your personal information to third parties (right to opt out).
6.2 We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country,unless there are adequate controls in place including the security of your data and other personal information.
Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
E-Mail Marketing
If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to Art. 6 (1) 1 lit. a) GDPR, using the data required or disclosed by you separately for this purpose.
You may unsubscribe from the newsletter service at any time.
For this purpose you can either send a message to the contact
option specified below or use the opt-out link in the
newsletter. Upon unsubscription, we will delete your email
address unless you have expressly consented to the further use
of your data or we reserve the right to further use your
personal data in the scope and manner permitted by the
law, of which we inform you in this notice.
9.1 The personal data collected by us will be passed on to the transport company commissioned with the delivery within the scope of contract processing, insofar as this is necessary for the delivery of the goods. We will pass on your payment data to the commissioned credit institution within the framework of payment processing, if this is necessary for payment handling. If payment service providers are used, we explicitly inform you of this below.
9.2 Transfer of data to shipping service providers
- DHL
If delivery of goods takes place by the transport service
provider DHL (DHL International GmbH, Charles-de-Gaulle-Straße
20, 53113 Bonn), we will pass on your e-mail address to DHL,
prior to delivery of the goods, for the purpose of coordinating
a date of delivery or of a notice about the shipment status,
only if you have given your express consent during the ordering
process. Otherwise, only the name of the recipient and the
delivery address will be passed on to DHL. The data will only
be passed on if this is necessary for the delivery of the
goods. In this case, prior agreement on the delivery date with
DHL or transmission of status information for shipment delivery
is not possible.
The consent can be revoked for future deliveries at any time,
either with us or with the transport service provider DHL.Their
Privacy Policy can be viewed at:
https://www.logistics.dhl
- DHL Express
We use the following provider as transport service provider: DHL Express Germany GmbH, Heinrich-Brüning-Str. 5, 53113 Bonn, Germany
We pass on your e-mail address and/or telephone number to the provider in accordance with Art. 6 (1) point a GDPR prior to delivery of the goods for the purpose of coordinating a delivery date or for delivery notification, if you have given your express consent in the ordering process. Otherwise, we will only pass on the name of the recipient and the delivery address to the supplier for the purpose of delivery in accordance with Art. 6 (1) point b GDPR. The transmission only takes place to the extent necessary for the delivery of the goods. In this case, prior coordination of the delivery date with the supplier or the delivery announcement is not possible.
The consent can be revoked at any time with effect for the
future vis-à-vis the responsible person named above or
vis-à-vis the provider.
- FedEx
If delivery of goods takes place by the transport service
provider FedEx (FedEx Corporation, 1000 Ridgeway Loop Road, Ste
600 Memphis, USA, we will pass on your e-mail address to FedEx,
prior to delivery of the goods, for the purpose of coordinating
a date of delivery or of a notice about the shipment status,
only if you have given your express consent during the ordering
process. Otherwise, only the name of the recipient and the
delivery address will be passed on to FedEx for the purpose of
delivery. The data will only be passed on if this is necessary
for the delivery of the goods. In this case, prior agreement on
the delivery date with FedEx or transmission of status
information for shipment delivery is not possible.
The consent can be revoked for future deliveries at any time,
either with us or with the the transport service provider
FedEx. Their Privacy Policy can be viewed at:https://www.fedex.com
- UPS
If delivery of goods takes place by the transport service UPS
(55 Glenlake Pkwy NE, Atlanta, GA 30328, United States), we
will pass on your e-mail address to UPS prior to delivery of
the goods, for the purpose of coordinating a date of delivery
or of a notice about the shipment status, if you have given
your express consent during the ordering process. Otherwise,
only the name of the recipient and the delivery address will be
passed on to UPS for the purpose of delivery. The data will
only be passed on if this is necessary for the delivery of the
goods. In this case, prior agreement on the delivery date with
UPS or transmission of status information for shipment delivery
is not possible.
The consent can be revoked for future deliveries at any time,
either with us or with the transport service provider
UPS.
Their Privacy Policy can be viewed at:https://www.ups.com
9.3 Transfer of data to payment service providers
- Paypal
Their Privacy Policy can be viewed at:https://www.paypal.com
Use of YouTube Videos
This website uses the YouTube embedding function for display
and playback of videos offered by the provider YouTube,
headquartered in 901 Cherry Avenue San Bruno. California.
United States.
To this end, the extended data protection mode is used to
ensure, according to provider information, that user
information will only be stored once the playback function of
the video is started. When the playback of embedded YouTube
videos is started, the provider sets "YouTube" cookies in order
to collect information about user behavior. According to
indications from YouTube, the use of those cookies is intended,
among other things, to record video statistics, to improve
user-friendliness and to avoid improper actions. If you are
logged in to Google, your information will be directly
associated with your account when you click on a video. If you
do not wish to be associated with your profile on YouTube, you
must log out before activating the button. Google saves your
data (even for users who are not logged in) as usage profiles
and evaluates them.
Regardless of whether the embedded video is played back, a
connection to the Google network "double click" is established
when visiting this website. This may trigger further data
processing beyond our control.
Further information on YouTube's privacy policy can be found in
the provider's data protection declaration at:
www.google.com/policies/privacy/.
We comply with the California Online Protection Act (CALOPPA). However, we do not honor “DO NOT TRACK (“DNT”). CNT is a preference you set in your browser to inform websites that you do not want to be tracked.
12.1 In order to be in line with Fair Information Practices we will take the following responsive action: Should a data breach occur we will notify you via email within 7 business days.
12.2 We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
We comply with the CAN SPAM Act. The CAN SPAM Act is a law that sets the rules for commercial e-mails, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Send information, respond to inquiries, and/or other requests or questions. Process orders and to send information and updates pertaining to orders. Send you additional information related to your product and/or service market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
Not use false or misleading subjects or email addresses. Identify the message as an advertisement in some reasonable way. Include the physical address of our business or site headquarters. Monitor third-party email marketing services for compliance, if one is used. Honor opt-out/unsubscribe requests quickly.
We do not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this page.
Information on Consumer Rights according to the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
The duration of the storage of personal data is based on the respective basis, the purpose of processing and – if relevant – on the respective legal retention period (e.g. commercial and tax retention periods).
If personal data is processed on the basis of express consent, this data is stored until the data subject revokes his consent.
If there are legal storage periods for data that is processed within the framework of legal or similar obligations, this data will be routinely deleted after expiry of the storage periods if it is no longer necessary for the fulfillment of the contract or the initiation of the contract and/or if we no longer have a justified interest in further storage.
In other cases of data processing the data is stored until the data subject exercises his right of objection, unless we can provide compelling grounds for processing worthy of protection, such as the processing serves to assert, exercise or defend legal claims.
Unless otherwise stated in the information contained in this declaration on specific processing situations, stored personal data will be deleted if it is no longer necessary for the purposes for which it was collected or otherwise processed.
You can find our contact address in our legal notice.